Welcome to the Bitz 'n' PC'z Ltd School Services Portal

We're here to help you with any technical issues you may be experiencing.

Whether you need help with a software issue, or you're having trouble with your computer or network, our team is here to assist you. Our online client services portal allows you to easily submit and track your support requests, ensuring that your issue is addressed in a timely manner. With this system, you can submit a request, check on the status of your ticket and receive updates without having to contact IT staff directly.

Please submit a ticket by clicking the 'Open a New Ticket' button below and our team will assist you as soon as possible.

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Featured Knowledge Base Articles

Cable Types

Video Cables

Here are the most common types of connectors and cables found on laptop and desktop PCs. If you need a cable, please identify which one you need from ...

USB Cables

Here are the most common types of USB leads. If requesting a cable, we need to know which plug is at both ends as sometimes they are different.

iPad Charging Cables

We recommend these cables from Amazon as they are more hard wearing than the originals: Anker iPhone Charging Cable, PowerLine II Lightning Cable ...

Cyber Security

Phishing Emails - what to do if you've clicked on a link

If you accidentally click a link in a malicious email, remain calm and take the following actions : Stop using your deviceDisable Wi-Fi or ...

How to report a significant cyber security incident

Inform the National Cyber Security Centre (NCSC) - https://report.ncsc.gov.uk Contact your local police via Action Fraud Action Fraud website or ...

Report an email you think is a scam

If you have received an email which you’re not quite sure about, forward it to report@phishing.gov.uk

Report a text message you think is a scam

Most phone providers are part of a scheme that allows customers to report suspicious text messages for free by forwarding it to 7726. If you ...

Report a scam phone call

www.actionfraud.police.uk or call 0300 123 2040

Internet / Proxy Issues

ekte / CapitalBytes Proxy Server

Staff Proxy Address: ncs.empsn.capitalbytes.comPort: 8001 Student Proxy Address: ncs.empsn.capitalbytes.comPort: 8002 SSL Certificates The SSL ...

Clear Cache & Cookies in Chrome

In the browser bar, enter chrome://settings/clearBrowserDataOr click on the three lines in the top right hand corner and choose Tools, Clear browsing ...

Change Proxy Settings on an iPad

Go to Settings and select Wi-FiTap the icon next to the Wi-Fi network you want to enable the proxy server forScroll to HTTP Proxy and tap Configure ...

Change Proxy settings (Windows 10)

Click on the search icon and type “Internet options” in the Search Windows box Ensure "Internet Options" is selected and click on Open Click ...

Change proxy settings on a Mac

To change these preferences on your Mac: Choose Apple menu > System Preferences, click Network Select a network service in the list on the left hand ...

MFA (Multi-Factor Authentication)

Troubleshooting Multi-Factor Authentication on Office 365

Manage MFA user settings You must be an Office 365 global admin to do these steps. Go to the Office 365 admin center. Go to Users > Active users. ...

Setup the Microsoft Authenticator app

We will shortly be turning on Multi-factor Authentication (MFA) on your email account to help protect the school from phishing and social ...

School Helpdesks

Nasstar (formerly KCOM) Helpdesk

emPSN customers are able to raise incidents with Nasstar (formerly KCOM) for issues being experienced with internet connectivity and firewalls. ...

ekte Helpdesk

Web Filtering is now operated by the ekte service desk (formally eSafety4Schools & CapitalBytes) which can be contacted via:Main Service Desk ...

Submitting Tickets

Record steps to reproduce a problem

Record steps to reproduce a problem Steps Recorder (called Problems Steps Recorder in Windows 7), is a program that helps you troubleshoot a problem ...

Other Resources

Privacy & Data Protection Policies

Welcome to the Bitz 'n' PC'z Ltd School Services Portal

Featured Knowledge Base Articles

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