Frequently Asked Question

Nasstar (formerly KCOM) Helpdesk
Last Updated 3 months ago

emPSN customers are able to raise incidents with Nasstar (formerly KCOM) for issues being experienced with internet connectivity and firewalls. Incidents can be raised by the following methods:

Service Desk email: networksupport@nasstar.com (formerly service.Desk@kcom.com).

Change Control email: change_control@Nasstar.com (formerly Change_Control@kcom.com)

Service Portal: https://nasstar.service-now.com/serviceportal

Nasstar Service Status page: https://ssd.nasstar.com/

TalkTalk Business Service status page: https://managed.mytalktalkbusiness.co.uk/network-status/

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