Frequently Asked Question

Setup the Microsoft Authenticator app
Last Updated 11 months ago

We will shortly be turning on Multi-factor Authentication (MFA) on your email account to help protect the school from phishing and social engineering attacks.

You will need to use the Microsoft Authenticator app to receive notifications on your smartphone or tablet to verify your identity when logging into your email account.


Step 1. Download and install the Microsoft Authenticator app

Visit the Apple app store or Google play store on your smartphone or tablet and install the Microsoft Authenticator app. Alternatively, visit and download the Microsoft Authenticator app.

Step 2. Add your account to the app

  1. On your computer or laptop, visit and sign in to your account with your email address and password.
  2. On the Security info page, click on + Add sign-in method and select Authenticator app from the drop down list
  3. Follow the on screen prompts to setup the app
  4. Scan the QR Code in the app and test that the push notification is received. For more information, see this guidance.

Step 3. Change default sign-in settings to the Authenticator app

To ensure that you are prompted to sign-in using push notifications:

  1. Visit
  2. Click Default sign-in method > Change> Authenticator – notification option.

Step 4. Add your phone number as a backup if you cannot access the app

  1. Visit
  2. On the Security info page, click on + Add sign-in method and select Phone from the dropdown list,
  3. Select United Kingdom (+44) and enter your mobile phone number on the blank line.
  4. Select Text me a code and press Next
  5. You should receive a Text Message with a code.  Enter the code on screen and press Next


You are now setup with the Microsoft Authenticator app and can receive push notifications for Multi-factor Authentication verification when it is set up in your school!

Need help?

Click the following link to learn how to register for MFA 

or watch the following training video:

Your personal data

Telephone numbers are logged on your personal authentication page and are not accessible by anyone except you. All your details are secure.

You can read more on Microsoft’s website: common questions about the Microsoft Authenticator app.

This website relies on temporary cookies to function, but no personal data is ever stored in the cookies.

Loading ...