Click on the category to browse FAQs.

Cable Types (3)

Information on the most common types of cables

iPad Charging Cables

USB Cables

Video Cables
Cyber Security (9)

Cyber Security Tips and Advice

Email / Social Engineering Red Flags

How do I create a strong password?

How do I defend myself against phishing attempts?

How to report a significant cyber security incident

Phishing Emails - what to do if you've clicked on a link
Internet / Proxy Issues (5)

Useful info to resolve internet / proxy issues

Change Proxy settings (Windows 10)

Change proxy settings on a Mac

Change Proxy Settings on an iPad

Clear cache & cookies in Chrome

ekte / CapitalBytes Proxy Server
Keyboard Shortcuts (1)

Useful Windows keyboard shortcuts

Windows Key Shortcuts
Known Issues (1)

This link will take you through to our status page listing known issues

Freshstatus link
School Helpdesks (2)

Contact details for KCOM, ekte/CapitalBytes etc

ESS/Capita & ekte Helpdesk

Nasstar (formerly KCOM) Helpdesk
Whiteboard Issues (1)

Issues affecting Interactive Whiteboards and Touchscreens

No display on the screen or display is on extended desktop
Zivver (Email Encryption) (3)

How to open secure Zivver messages

Open a Zivver message using a verification email

Open a Zivver message using an access code

Open a Zivver message using an SMS code

This website relies on temporary cookies to function, but no personal data is ever stored in the cookies.

Loading ...