Last updated: 21/04/2022

Please find below our recommendations for hardware and software.  Devices not meeting these standards may not be supported but we will work with you to help you meet them.  Any devices not meeting these standards may not be repairable under our contracted hours and may require the purchase of additional time.

Hardware Requirements:


  • Less than 5 years old
  • Running a supported operating system with current licensing (including Client Access Licences – CALs)
  • Covered by manufacturer or third-party warranty

Desktops and Laptops

  • Recommended Manufacturers: HP, Dell, Lenovo (Think models)
  • Minimum Specification:
    • Intel Core i5 processor
    • 256GB SSD
    • 8GB RAM
    • Windows 10 Professional or higher
    • Less than four years old

Network Switches

Switches should:

  • Have a minimum of 1Gbps connectivity
  • Have a minimum of 512MB of core memory
  • Support a minimum of 16000 MAC addresses
  • Switches should be Energy Efficient Ethernet compliant to a minimum of 802.3az standard or equivalent.

WiFi Equipment

  • Wi-Fi 5 (802.11ac)
  • Wi-Fi 6 (802.11ax) – if buying new or replacing an existing system

Network Cabling

  • Cat5e
  • Cat6e – if buying new or replacing an existing system

Approved Software List:


  • Office 2016/2019/2021 (Word, Excel, PowerPoint, Outlook)
  • Skype

Adobe CC:

  • Acrobat Reader
  • Acrobat Pro
  • Adobe Creative Cloud (Photoshop, InDesign, Illustrator etc)

Web Browsing:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge


  • Zoom
  • Teams


  • BitDefender
  • Malwarebytes
  • F-Secure
  • Microsoft Defender
  • Sophos


  • Veeam Agent
  • MSP 360

File Sync:

  • DropBox
  • OneDrive
  • Google Drive


  • VLC

Operating Systems:

  • Windows 10 Pro
  • Windows 11 Pro
  • MacOS 10.12+

Disallowed Software List:

  • P2P or file-sharing software (Limewire, Bittorrent, etc…)
  • System tune-up and driver update utilities (Slimware, Iolo, Ashampoo, etc)
  • Third-party anti-virus or security products (AVG, Avast, etc…)
  • Remote access software (TeamViewer, GoToMyPC, LogMeIn, etc)